Faq

Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 5-7 business days within the US and 10-15 business days for international orders. Processing time is 1-2 business days before shipment.

Do you offer express shipping?

Yes, we offer expedited shipping options at checkout. Express shipping delivers within 2-3 business days in the US and 5-7 business days internationally.

Where do you ship from?

All orders are shipped from our warehouse in New York, USA.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unworn, undamaged jewelry in its original packaging. Customers are responsible for return shipping costs.

How do I initiate a return?

Please email [email protected] with your order number and reason for return. We will provide return instructions within 1-2 business days.

Product Care

How should I care for my jewelry?

Store jewelry in a dry place away from moisture. Avoid contact with perfumes, lotions, and chemicals. Clean with a soft cloth and store separately to prevent scratches.

Do your products tarnish?

Our jewelry is made with high-quality materials to minimize tarnishing. Proper care will help maintain the appearance of your pieces for longer.

Payment & Security

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.

Is my payment information secure?

Yes, all transactions are processed through encrypted, PCI-compliant payment gateways. We never store your full payment details.