Shipping policy
Shipping Information
At GemmaSoleil, we strive to deliver your exquisite jewelry pieces with care and efficiency. Please review our shipping policy below for detailed information about order processing and delivery.
Shipping Method
We currently offer Standard Shipping for all orders. This service typically delivers within 5-10 business days after processing.
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer.
Shipping Destinations
We currently ship to most countries worldwide. Shipping costs will be calculated at checkout based on your location and order weight.
Shipping Costs
Shipping fees are calculated based on:
- Destination country
- Package weight and dimensions
The exact shipping cost will be displayed during checkout before payment.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can use this to monitor your package's journey.
Customs and Import Duties
For international orders, please note:
- Recipients are responsible for any customs fees, taxes, or import duties
- These charges vary by country and are not included in our shipping costs
- GemmaSoleil cannot predict or be responsible for these additional fees
Shipping Address
Please ensure your shipping address is complete and accurate. We cannot be held responsible for:
- Incorrect addresses provided by customers
- Failed delivery attempts due to recipient unavailability
- Lost packages after being marked as delivered
Damaged or Lost Packages
While we take every precaution with packaging, please inspect your order upon arrival. If your items arrive damaged or if your package is lost in transit, please contact us immediately at [email protected] with your order details.
Policy Updates
GemmaSoleil reserves the right to modify this shipping policy at any time. Changes will be posted on this page.