Terms of service

Terms of Service

Welcome to GemmaSoleil. By accessing and using our website, you agree to comply with these Terms of Service. Please read them carefully before making any purchases.

User Agreement

All purchases made through GemmaSoleil are subject to product availability. We reserve the right to limit quantities and refuse service at our discretion. Prices are subject to change without notice.

Customers are responsible for providing accurate shipping information. GemmaSoleil is not liable for delays or non-delivery caused by incorrect addresses.

Limitation of Liability

GemmaSoleil shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability for any claim shall not exceed the purchase price of the product in question.

We do not guarantee that our website will be error-free or uninterrupted. GemmaSoleil reserves the right to modify or discontinue services without notice.

Intellectual Property

All content on this website, including designs, text, graphics, and images, is the property of GemmaSoleil and protected by international copyright laws. Unauthorized use of any content is strictly prohibited.

The GemmaSoleil name and logo are registered trademarks. Any unauthorized use of these marks is a violation of our intellectual property rights.

Refund Policy

We accept returns within 30 days of delivery for unworn, undamaged jewelry in its original packaging. Customers are responsible for return shipping costs.

To initiate a return, please contact our support team at [email protected] with your order number. Refunds will be processed to the original payment method within 14 business days after we receive the returned item.

Custom or personalized items are not eligible for return unless defective. Sale items may only be returned for store credit.

Dispute Resolution

Any disputes arising from these Terms shall be resolved through good faith negotiations. If resolution cannot be reached, disputes shall be settled through binding arbitration in accordance with the laws of the jurisdiction where GemmaSoleil is registered.

By using our services, you waive any right to participate in class action lawsuits or class-wide arbitration against GemmaSoleil.

Contact Information

For any questions regarding these Terms of Service, please contact us at [email protected].