Refund policy

Eligibility for Refunds

We accept returns and offer refunds for items purchased from GemmaSoleil within 14 days of delivery. To be eligible for a refund, your item must be:

• Unworn, unused, and in its original condition
• In the original packaging with all tags attached
• Accompanied by proof of purchase (order number or receipt)

Non-Refundable Items

The following items cannot be returned or refunded:

• Personalized or custom-made jewelry
• Items marked as "Final Sale"
• Items that show signs of wear or damage

Return Process

1. Contact our customer service at [email protected] to initiate your return
2. You will receive return instructions and a Return Authorization Number
3. Package your item securely and include all original documents
4. Ship your return using a trackable shipping service

We recommend keeping your shipping receipt until your refund is processed.

Refund Timeline

Once we receive your returned item:

• Inspection: 3-5 business days
• Refund processing: 5-7 business days

Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the product and packaging. We will arrange for a replacement or full refund.

International Returns

Customers returning items from outside the country of purchase are responsible for:

• All return shipping costs
• Any applicable customs duties or taxes

Contact Us

For any questions regarding our refund policy, please contact our customer service team at [email protected].